Terms of service

CAM-D Hair
Frisør & Hair Extension v/ Camilla D. Kristensen

Søndergade 38, 1.
8000 Aarhus C
Denmark

CVR/VAT No.: DK29746974
Phone: +45 2067 4013
Email: info@camdhair.com

These Terms and Conditions apply to purchases made through the CAM-D Hair online store.

By placing an order with CAM-D Hair, you agree to these Terms and Conditions. Nothing in these Terms and Conditions limits any mandatory consumer rights that apply to you under applicable law.

1. PRODUCTS

CAM-D Hair sells hair extensions, hair-related products and accessories.

We make every reasonable effort to display product descriptions, colours, lengths, textures and images as accurately as possible. However, colours may appear differently depending on your screen settings and device.

As hair is a natural product, minor variations in colour, texture, thickness and appearance may occur between individual products. Such natural variations are not necessarily considered defects.

Product availability is subject to stock.

2. PRICES, VAT AND CURRENCY

Prices are displayed in the currency applicable to the selected market or as otherwise indicated on the website.

Prices include VAT where required by applicable law, unless otherwise clearly stated.

The total price payable, including applicable VAT and shipping charges, will be shown before you complete your order.

For orders delivered outside the EU, additional import duties, customs charges, local taxes, brokerage fees or handling fees may be imposed by the destination country.

Unless explicitly stated otherwise at checkout, such charges are not included in the purchase price and are the responsibility of the customer.

CAM-D Hair has no control over charges imposed by customs authorities or other authorities in the destination country.

Currency conversions made by your bank, card issuer or payment provider may be subject to separate exchange rates and fees for which CAM-D Hair is not responsible.

3. PAYMENT

CAM-D Hair accepts online payments using the payment methods displayed at checkout, which may include:

  • Visa

  • Visa/Dankort

  • Mastercard

  • MobilePay Online

  • Klarna

  • American Express

Available payment methods may vary depending on the customer's country or market.

Payment for physical products will generally not be captured until the order is shipped, unless otherwise permitted by applicable law or clearly stated before the order is placed.

When paying by debit card, the payment amount may be reserved on your account in accordance with the terms and conditions of your card issuer until the payment is captured or the reservation is released.

CAM-D Hair does not charge payment card fees unless this is permitted by applicable law and clearly disclosed before purchase.

4. PLACING AN ORDER AND FORMATION OF CONTRACT

When you place an order through the CAM-D Hair online store, you will normally receive an automatic order confirmation by email.

The automatic order confirmation confirms that we have received your order. It does not necessarily constitute final acceptance of the order.

A binding purchase agreement is concluded when CAM-D Hair accepts your order and the order is processed for shipment, subject to mandatory applicable consumer law.

We reserve the right to reject or cancel an order before acceptance where there is a legitimate reason to do so, including, for example:

  • The product is unexpectedly out of stock.

  • Payment cannot be authorised.

  • The delivery information provided is incomplete or clearly incorrect.

  • We reasonably suspect fraud or misuse.

  • There is an obvious and material error in the price or product information which the customer knew or reasonably should have known was an error.

  • We are unable to deliver to the destination in question.

If payment has already been captured for an order that we subsequently cancel, the amount paid will be refunded without undue delay.

5. DELIVERY

CAM-D Hair ships orders using carriers such as GLS, UPS and DAO. Available carriers and delivery methods may vary depending on the destination.

Estimated delivery time within Denmark is normally 2–5 business days.

We strive to dispatch orders as quickly as possible and, where possible, on the next business day.

Estimated international delivery time is normally 7–14 business days, depending on the destination.

All stated delivery times are estimates unless expressly agreed otherwise.

International shipments may take longer due to customs clearance, local delivery conditions, public holidays, carrier delays or other circumstances outside our reasonable control.

Where tracking is available for the selected delivery method, you will receive tracking information by email or through your customer account.

Mandatory consumer rights relating to delayed or failed delivery are not affected by this section.

6. INTERNATIONAL ORDERS, CUSTOMS AND IMPORT DUTIES

Customers ordering from outside Denmark are responsible for ensuring that the products ordered can lawfully be imported into the destination country.

For deliveries outside the EU, customs duties, import taxes, local sales taxes, brokerage charges and other fees may be imposed upon arrival.

Unless otherwise expressly stated at checkout, these charges are payable by the customer and are not included in the price paid to CAM-D Hair.

Orders shipped to the United States are, unless otherwise stated at checkout, delivered DAP (Delivered at Place, Incoterms® 2020). This means that the customer is responsible for applicable import duties, taxes, customs charges and brokerage or handling fees imposed in connection with importation.

If you refuse to accept a shipment because of customs duties, taxes or other import charges, any refund will be handled in accordance with applicable law. Where legally permitted, reasonable costs incurred by CAM-D Hair as a direct result of the refused shipment may be deducted from the refund.

7. RIGHT OF WITHDRAWAL

Consumers who are entitled to a statutory right of withdrawal under applicable law, including consumers covered by EU/EEA consumer protection rules, generally have 14 days to withdraw from the purchase without giving any reason.

For physical goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.

If one order contains several goods delivered separately, the withdrawal period generally begins when the final item is received.

Nothing in these Terms and Conditions limits any longer or additional mandatory withdrawal rights that may apply under the law applicable to the consumer.

8. EXERCISING YOUR RIGHT OF WITHDRAWAL

To exercise your right of withdrawal, you must inform CAM-D Hair of your decision to withdraw from the purchase by means of a clear and unambiguous statement before the withdrawal period expires.

You may do this:

  • Through your customer account on our website, where this functionality is available.

  • By email to info@camdhair.com.

  • By using the Model Withdrawal Form included at the end of these Terms and Conditions.

If you submit a withdrawal request electronically through our website, we will acknowledge receipt of your request electronically.

You do not have to use the Model Withdrawal Form.

It is sufficient that you send your notification that you wish to exercise your right of withdrawal before the withdrawal period expires.

9. RETURNING PRODUCTS

After notifying us that you wish to exercise your right of withdrawal, you must return the goods without undue delay and no later than 14 days after the date on which you informed us of your decision to withdraw.

Returns must be sent to:

CAM-D Hair
Frisør & Hair Extension v/ Camilla D. Kristensen
Søndergade 38, 1.
8000 Aarhus C
Denmark

Please note:

We do not collect returns from parcel shops or parcel lockers. Returns must therefore be sent directly to the address above.

Returns cannot be handed in personally at the address unless this has been expressly agreed with CAM-D Hair in advance.

When exercising the ordinary right of withdrawal, the customer bears the direct cost of returning the goods, unless CAM-D Hair has expressly agreed otherwise or applicable mandatory law provides otherwise.

We recommend using a tracked and insured shipping method, as the customer is responsible for ensuring that the return reaches us, subject to applicable law.

10. CONDITION OF RETURNED GOODS

You may inspect a product to the extent necessary to establish its nature, characteristics and functioning, in a manner comparable to what would reasonably be permitted in a physical store.

You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We therefore recommend that products are returned in their original packaging and with all relevant packaging, hangtags, labels, accessories and other materials intact.

The absence of original packaging does not in itself automatically remove a statutory right of withdrawal. However, damaged or missing packaging, removed tags, broken seals or excessive handling may, depending on the circumstances, result in a reduction of the refund corresponding to the actual diminished value of the product.

11. REFUNDS FOLLOWING WITHDRAWAL

If you validly exercise your right of withdrawal, CAM-D Hair will refund payments received from you in relation to the withdrawn purchase, this does not apply to delivery costs.

The refund will be made without undue delay and, where EU/EEA withdrawal rules apply, no later than 14 days after the date on which we were informed of your decision to withdraw.

For purchases of physical goods, we may withhold the refund until we have received the returned goods or until you have provided adequate evidence that the goods have been sent back, whichever occurs first, to the extent permitted by applicable law.

Unless otherwise agreed, refunds will be made using the same payment method that was used for the original transaction.

You will not be charged a fee by CAM-D Hair for receiving the refund.

Any deduction for diminished value will be made only where permitted by applicable law.

12. EXCHANGES

We currently do not offer direct exchanges.

If you would like another colour, length, type or product, please return the original product in accordance with the applicable return procedure and place a new order for the desired product.

The new order constitutes a separate purchase.

13. DEFECTIVE PRODUCTS AND LEGAL RIGHT OF COMPLAINT

Purchases covered by Danish consumer law are subject to the statutory 2-year legal right of complaint in accordance with the Danish Sale of Goods Act (Købeloven).

This legal right applies to defects or lack of conformity for which CAM-D Hair is legally responsible.

If you discover a defect, you must notify CAM-D Hair within a reasonable time after discovering it.

Where Danish consumer law applies, a complaint made within two months after you discovered the defect will always be considered to have been made within a reasonable time.

If your complaint is justified, you may be entitled to remedies available under applicable consumer law, which may include repair, replacement, a proportionate reduction of the price or termination/refund, depending on the circumstances and applicable law.

CAM-D Hair will reimburse reasonable and necessary return shipping costs associated with a justified complaint where required by applicable law.

To make a complaint, please contact:

CAM-D Hair
Email: info@camdhair.com

Please include your order number, a description of the issue and, where relevant, photographs documenting the issue.

Returns sent cash on delivery (COD) will not be accepted unless expressly agreed in advance.

14. DAMAGE CAUSED BY USE, TREATMENT OR NORMAL WEAR

The statutory right of complaint does not cover damage or deterioration that is not attributable to a defect for which CAM-D Hair is legally responsible.

Depending on the circumstances, this may include damage caused by:

  • Incorrect installation or removal.

  • Improper care or maintenance.

  • Failure to follow relevant care instructions.

  • Excessive or inappropriate heat treatment.

  • Colouring, bleaching or chemical treatment.

  • Use of unsuitable products.

  • External damage.

  • Normal wear and tear.

The fact that a product has been used, washed, coloured or otherwise treated does not automatically eliminate statutory consumer rights. Whether a particular issue constitutes a defect will be assessed based on the circumstances of the individual case and applicable law.

15. UNCLAIMED, REFUSED OR UNDELIVERABLE PARCELS

It is the customer's responsibility to provide accurate and complete delivery information when placing an order.

If an order cannot be delivered because the customer has provided incorrect or incomplete delivery information, refuses delivery, fails to collect the parcel or otherwise causes the parcel to be returned to CAM-D Hair, we may, to the extent permitted by applicable law, deduct reasonable and documented direct costs associated with the failed delivery and return shipment from any amount to be refunded.

This does not affect the customer's mandatory statutory rights.

Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory right of withdrawal. If you wish to withdraw from your purchase, you should clearly inform CAM-D Hair as described under Exercising Your Right of Withdrawal.

16. PROMOTIONS AND DISCOUNT CODES

Discount codes and promotional offers are subject to the conditions stated in connection with the relevant promotion.

Unless otherwise stated, discount codes:

  • Cannot be exchanged for cash.

  • Cannot be applied retrospectively to completed orders.

  • Cannot be combined with other discount codes.

  • May be subject to expiry dates, minimum order values or product exclusions.

Mandatory consumer rights are unaffected by promotional terms.

17. PRIVACY AND PERSONAL DATA

CAM-D Hair processes personal data in connection with orders, customer service, payments, delivery, marketing and operation of the website.

Detailed information about how CAM-D Hair collects, uses, stores and shares personal data, as well as information about your rights under applicable data protection legislation, can be found in our separate Privacy Policy.

Information about the use of cookies and similar technologies can be found in our separate Cookie Policy.

The data controller is:

Frisør & Hair Extension v/ Camilla D. Kristensen / CAM-D Hair
Søndergade 38, 1.
8000 Aarhus C
Denmark
CVR/VAT No.: DK29746974
Email: info@camdhair.com

18. INTELLECTUAL PROPERTY

Unless otherwise stated, all content made available through the CAM-D Hair website, including text, photographs, graphics, logos, product descriptions, videos and other materials, belongs to CAM-D Hair or is used with permission from the relevant rights holder.

Such material may not be copied, reproduced, distributed, published or used commercially without prior permission, except where permitted by applicable law.

19. LIABILITY

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

CAM-D Hair is not responsible for indirect losses or circumstances outside our reasonable control to the extent that liability for such matters may lawfully be excluded.

For consumers, this section does not limit statutory rights or remedies available under mandatory consumer protection law.

20. GOVERNING LAW AND MANDATORY CONSUMER RIGHTS

These Terms and Conditions and purchases from CAM-D Hair are governed by Danish law, unless mandatory applicable law provides otherwise.

If you are a consumer residing outside Denmark, this choice of Danish law does not deprive you of any mandatory consumer protection afforded to you by provisions that cannot be derogated from by agreement under the law otherwise applicable to your purchase.

Nothing in these Terms and Conditions is intended to limit mandatory rights available to consumers under applicable law.

21. COMPLAINTS AND DISPUTE RESOLUTION

If you have a complaint concerning a product or purchase, please contact CAM-D Hair first so that we have an opportunity to resolve the matter.

CAM-D Hair
Email: info@camdhair.com

Please include your order number and relevant information about the complaint.

Where the statutory requirements for access to the Danish consumer complaints system are met, a complaint concerning a product or service purchased from us may be submitted to:

Nævnenes Hus
Center for Klageløsning
Toldboden 2
8800 Viborg
Denmark

Information about the applicable complaint procedure and eligibility requirements is available through Nævnenes Hus.

The former European Commission Online Dispute Resolution (ODR) platform has been discontinued and is therefore not referenced as a complaint channel in these Terms and Conditions.

22. SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

23. CHANGES TO THESE TERMS AND CONDITIONS

CAM-D Hair may update these Terms and Conditions from time to time.

The Terms and Conditions applicable to your purchase are generally those in effect when you place your order, subject to mandatory applicable law.

Last updated: August 2026

MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from your purchase. You are not required to use this form and may instead send us another clear statement that you wish to withdraw.

To:

CAM-D Hair
Frisør & Hair Extension v/ Camilla D. Kristensen
Søndergade 38, 1.
8000 Aarhus C
Denmark
Email: info@camdhair.com

I/We hereby give notice that I/we withdraw from my/our contract of sale for the following goods:

Product(s):

Order number:

Ordered on:

Received on:

Name of consumer(s):

Address of consumer(s):

Date:

Signature of consumer(s):

(only required if this form is submitted on paper)